Online Parts and Opener Sales
To speak with Customer Service, call 1-866-864-9703
Monday-Friday, 8 AM - 5 PM, Central
Albuquerque, NM|Atlanta, GA|Central Missouri|Four Corners, NM|Joplin, MO
Kansas City, MO|Santa Fe, NM|Springfield, MO|St. Louis, MO|Tempe, AZ|Wichita, KS

Shipping

Turnaround

Overhead Door Online Sales is dedicated to shipping out all orders in a timely manner.  All orders will be shipped out of the next business day (Monday - Friday 8am - 5pm.)  In most cases, if an order is placed prior to noon (eastern time) the product will be shipped out the same business day. 

Carriers
We use the following carriers to deliver our orders nationwide in the United States:
        USPS
        UPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns, Refunds and Exchanges Policy


How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.  
If you have any questions, please call our Parts Store Help Desk at 1-866-864-9703.

1. Please email refunds@overheaddooronlinesales.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     Overhead Door Online Sales
     Online Returns
     1120 Clay
     North Kansas City, MO 64116
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Electrical parts can not be returned if they have been opened.  Circuit boards, etc. must be returned in the original sealed static paper. All original paperwork shipped with the product is to be included with the returned product.

If a product is being returned due to a manfacturing defect, Overhead Door Online Sales will replace it or exchange it with a similar product.

Parts that has been used, or damaged will not be accepted for return or exchange. 

Restocking Fee

If a customer requests a refund for a defective product instead of accepting a replacement item or if the product is being returned for a reason other than being defective, the refund will be subject to a 20% restocking fee. No shipping charges will be refunded.

Exchanges

If a customer wishes to exchange a product with a different model, the request must be submitted to our Help Desk within 30 days of the orginal purchase date. The customer will be charged the difference in price between the two products (if any) and any associated shipping charges. 

If a product is defective and no replacement part is available, the customer will receive a full refund for the entire purchase amount.